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FAQs

If no one was home at the time of delivery, the carrier will leave the package in a safe location.

Be sure to check around your home and with neighbors/building management who may have collected the package for you.

Also, please double-check the shipping address of your order (in the order confirmation email) to ensure it’s headed to the right location.

On some occasions, packages may be marked as delivered but take additional time to arrive.

If you still are unable to locate the package, please reach out to the carrier.

If you need additional assistance, please email our team.

We standardize with ASTM and all of our gear is rated up to 300 lbs. This is the industry standard currently, there is not a test that ASTM offers for anything over 300lbs.

Customer Service

Go to the store, order the full Tethrd Kit, and be happy that all your hunting buddies will be jealous come hunting season. If you’re experiencing any issues, please let us know.
hello@tethrd.com or 612.605.7782 (9am – 3pm CST M-F)

You will receive a shipping confirmation email with tracking details once your order leaves our warehouse. If you’ve made an account, you can log in to view or track your order. You can also select "Track and Manage my Orders" in the Chat or "Track Order" in the FAQs


The Tethrd Team is available to answer any questions about your order status and shipping dates. You can email hello@tethrd.com or call 612.605.7782 (9am – 3pm CST M-F) and they will assist you.

If you need to change your order, add an item, change a size, or cancel your order, please send an email to hello@tethrd.com or call 612.605.7782 (9am – 3pm CST M-F) and we’ll get you sorted out.

Returns and Exchanges

We offer a 30 day money back guarantee, (you pay shipping) for any product returned in unused, sale-able condition with original packaging. Our warranty applies if something goes wrong with the construction or manufacturing; we’ll cover defects for 1 year from the date of purchase. To start a return/exchange or warranty claim, simply click here: https://tethrdnation.loopreturns.com/#/ or email hello@tethrd.com or call 612.605.7782 (9am – 3pm CST M-F) and we’ll get the ball rolling.


*Attention Customers: If you placed an order before June 17, 2024, and need to initiate a return, exchange, or warranty request, please email our customer service team at [hello@tethrd.com]. Our team will assist you with the process promptly.


To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


To start a return, you can follow the Returns Portal below: https://tethrdnation.loopreturns.com/#/


Tethrd has a 30 day return policy to start a claim. After the 30 day window, it is at the company’s discretion.


Once you’ve made your claim, you’ll have 14 days to ship us back the product.

In an exchange, new items are shipped after we receive, inspect, and accept the old, returning product.
We’ll cover shipping costs to return warranty and defect issues, but you pay shipping to return items you’ve changed your mind on.

Any refunds given will be on the original payment method for that original order. If you used PayPal, it will go to your PayPal; if you paid with a credit card, it will be refunded back to that card; etc.


Please keep in mind most banks take 3-7 business days to process the return into your account. Once we have processed the refund, it is out of our control when you will see those funds back in your account.

Shipping

Orders are processed in the order they are received, but we usually ship in-stock items within a 3-5 business day window. Backordered items vary, refer to specific product page for lead time. From there it will vary based on where you are located.

We’ll ship everything via UPS and USPS. When checking out, you’ll have options for shipping.


Most orders take between 2-7 days to arrive at their destination. If you need your order by a certain date, i.e. you’re taking a trip, special gift for someone, we do have options at checkout for expedited shipping; you can also reach out to us and we’ll do the best we can to work with your situation. However, this is handled on a case by case basis. As a general rule, we’re shipping in order of purchase.

Yup. We’ll ship just about anywhere! We’ve updated the site to allow shipping (almost) anywhere on the globe! Just input your address and it will spit out a shipping quote. Reach out to hello@tethrd.com if you have any questions on that.


International shipping comes with import fees and brokerage fees. This cost is not included in the shipping charge you see on the website. Please contact your customs agency to determine possible fees and taxes associated with your order.

Warranty

Warranty covers something wrong with the construction or manufacturing of the product.


Warranty does not cover standard wear-and-tear or misuse.

We warranty our products for 1 year after date of purchase. Anything after that will be on a case by case basis and can not be guaranteed.

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